The Department of Revenue and Customs (DRC) has taken a bold and commendable step by introducing tax intermediaries as part of a pilot project. The initiative is an important milestone in our journey toward a more efficient, transparent, and user-friendly tax system. It is a change that deserves applause.

For decades, our tax system relied heavily on a model that inadvertently blurred roles and responsibilities. Taxpayers turned to tax officials for help with filing, even as these same officials assessed the returns. This created potential conflicts of interest and undermined the credibility of the system. By introducing certified tax intermediaries, the DRC has decisively addressed this long-standing issue, ensuring that taxpayers now have access to independent, trained professionals to assist them.

This reform does more than resolve conflicts of interest. It brings convenience and efficiency to a process that many people found burdensome. Filing taxes has traditionally meant long waits at revenue offices and navigating complex forms. Now, taxpayers can access services through certified tax intermediaries located in various regions, supported by the BIT Estimated Tax App (BETA). The app allows tax intermediaries to file returns on behalf of clients, saving time and effort.

The DRC’s focus on professionalising the system through training and certification is another aspect worth commending. Tax intermediaries are carefully selected based on their financial knowledge and examination results before undergoing a week-long training. This will ensure that taxpayers receive reliable and accurate services, strengthening trust in the system.

Affordability is a cornerstone of this initiative. By capping the service fee at Nu 150, the DRC has ensured that the new system does not become a financial burden, especially for small business owners and individuals. This balance between professional service and affordability demonstrates foresight and inclusivity.

Moreover, this change is not just about the present; it is a step toward preparing the nation for the future. As the nation modernises, a robust and transparent tax system will be essential to sustain development. By embracing technology and decentralising services, the DRC can be seen as laying the groundwork for a more resilient economy.

However, as with any reform, success depends on how well it is implemented. The pilot phase is critical. Monitoring its progress, addressing any gaps, and incorporating feedback from taxpayers and tax intermediaries will be vital. The DRC’s commitment to expanding this initiative to all eight Regional Revenue and Customs Offices in the next tax season is encouraging, but this must be guided by lessons from the pilot.

The deadline for filing taxes is fast approaching. With Personal Income Tax due by February 28 and Business/Corporate Income Tax by March 31, this is the perfect time for taxpayers to experience the new system. By embracing this change, taxpayers are not just making their own lives easier—they are contributing to a more transparent and efficient tax administration.