The first moderation exercise (ModEx), a ranking or rating of civil servants into different performer categories based on the agency categorisation framework (ACF) under the new Performance Management System (PMS) show that about 80 percent of the civil servants are in the “good” category.
The rating categories are: outstanding, very good, good, and need improvement (NI).
The first live ModEx conducted in October 2017 was for the performance rating of employees for the period of 2016-17. The ModEx included 10 ministries, 20 dzongkhags, four thromdes, and 23 autonomous agencies.
According to RCSC’s annual report 2017-2018, 12,483 civil servants were moderated. While 9,967 were rated good, 2,064 were under the very good. A total of 334 employees were identified for the outstanding category.
The report stated that of those in the outstanding category, 221 were from professional and management category (PMC) and 113 from supervisory and support category (SSC). “Although, as per the framework, 338 employees should be identified in this category, some agencies have stringently assessed their staff owing to which the numbers of outstanding employees are less.”
In the NI category, 118 employees were identified, including an employee on contract. The report stated that according to the framework, 114 had to be identified under NI.
“This indicates good management practices in such agencies as they are able to take difficult decisions in the interest of the organisations,” said the report.
Some of the common reasons for identifying employees in the NI category were because of disciplinary reasons, irregular attendance, negligence of official duty, failure to perform basic job responsibilities, non-submission of work plan, low score in core competency leading to poor performance, and mismatch of skills and job responsibilities, leading to poor performance, the report stated.
The report stated that the agencies implemented the performance improvement plan for the non-performing staff, attaching them with performing civil servants in their agencies as mentees. Those with disciplinary issues are reprimanded. The agencies have also provided basic skills development training for those employees in the NI category.
“Those who are identified under NI because of mismatch of skills and job responsibilities are re-deployed in relevant organisations,” the report said.
In the first moderation exercise of schools, a total of 10,047 employees were moderated.
A total of 252 employees were identified in outstanding category and 99 in NI category.
The report also highlighted civil servants’ resistance to the change, difficultly in instituting good performance management practices, and poor network accessibility.
Poor network accessibility in the remote schools has also been a hindrance in accessing and using of the MaX online system.
Operationalisation of MaX online system, final mock ModEx in Schools, ModEx rolled out, and roll out of MaX in the civil service were carried out.
With the operationalisation of MaX online system, it is mandatory for all civil servants to submit their performance appraisal online.
“A total of 22,588 civil servants have submitted their performance appraisals through the MaX online system,” the report stated.