To improve public service delivery, six more Government to Citizen (G2C) eServices went live yesterday.

Works and human settlement minister Dorji Choden launched the eServices for department of livestock and national center for animal health eservice, public notary, drug regulatory authority, construction development board, national housing and development corporation limited and department of engineering services.

All services can be availed from G2C website. G2C officials said that the launching of eServices is the final phase of G2C system development in the 11th Plan.

The Notary Public Office offers 11 services. With the launch of its eService, applicants can now apply online and go to the notary office only once at the appointed time along with the original documents to get their documents notarised.

The Drug Regulatory Authority’s services related to registration and renewal of competent person, import authorisation, and technical authorisation are now accessible online.

National Housing and Development Corporation Limited’s eService will enable applicants to seek housing allotment and maintenance services online.

Launching the eService, lyonpo Dorji Choden said, “we are making an effort to deliver service and the launching of six services is a big achievement,” she said. “One of the most important impacts is the reduced turnaround time (TAT).”

A press release from the G2C office stated that the different services related to registration and renewal of contractors and consultants are expected to enhance the delivery of construction sector services.

The construction approval services are expected to expedite and streamline the service delivery. The department of engineering services can now generate Bhutan Schedule Rates online through the eBSR system.

“The impact of the implementation of the project is evident not only in technical aspects but also in bringing about behavioural and social changes,” the press release stated. “To quantify and capture the impact, an implementation analysis study is underway.”

Associate lecturer with Royal Institute of Management, Palmo Thinley, who presented the preliminary findings of the study said that the impact of eService to service providers are reduced level of processes, administrative burden, costs on resources, increased transparency and reduced TAT.

She said that, in terms of impact of e-services to service users, services are easily accessible at reduced cost, increased transparency and improved accountability.

Some of the challenges found for service users are internet connectivity, apprehension using online payment, lack of awareness of online services and point of contact when e-services were down.

The G2C office with support from the Government of India developed the system, which today offers more than 100 eServices.

Ugyen Dorji