G2C: Phuentsholing Thromde in collaboration with the Government to Citizen (G2C) Office under the Office of the Prime Minister and Cabinet launched the G2C System comprising of a total of nine services under Phuentsholing Thromde, according to a press release issued by the Prime Minister’s Office.

Speaking at the launch, Office of the Prime Minister director Lobzang Dorji, expressed that the launch of the nine services are in fulfillment of the mandatory indicators of the annual performance agreement signed between Lyonchoen Tshering Tobgay and the Phuntsholing thrompon, for the year 2016-2017. He also added that the launch of the nine G2C services is expected to improve public service delivery for the residents of Phuentsholing Thromde.

The nine thromde services were initially developed by the G2C office for Thimphu Thromde and was launched on July 9, 2015. Upon successful operationalisation of the services in Thimphu Thromde, the services are being replicated in the rest of the thromdes.

The advantages of the online services are multi-fold, for the public will not have to visit the office to avail the services, further the system also has SMS notifications integrated into the system. For  thromde officials, with the reduction in public interface, officials will be able to perform their duties without disturbance. Further, the system will also be important for record keeping and generating reports for future reference.

The thromde’s administration stated that they will be looking at stabilising the system with support from the G2C office. Despite the challenges related to internet speed, user acceptance and public awareness, the thromde’s administration expressed that with the launch of Phuentsholing Thromde’s online services, it is anticipated to improve public service delivery for citizens residing in the thromde by reducing turnaround time. Besides time, the service will also help in reducing travel costs for the citizens to avail the services.

The thromde’s service was developed by the G2C Office with support from the Government of India under the PTA Project.

Building Construction Approval

Occupancy Certificate

Online Grievance

Direct Grievance

New Sewerage Connection

Vacuum Tanker Service

New Waterline Connection

Shifting of main pipeline, domestic connection, and water meter

Upgrading, downsizing, disconnection and reconnection of pipelines

Staff reporter