Staff Reporter
In a major leap toward modernising banking in the country, the leading commercial bank in the country, Bhutan National Bank (BNB) unveiled a groundbreaking online onboarding service yesterday, making it possible for customers to open accounts with unprecedented ease and efficiency.
Made possible through the integration with the National Digital Identity (NDI) system, the service allows users to seamlessly open accounts remotely with personal details automatically populated during the registration process. This ensures not only speed but also accuracy and security, enhancing the overall user experience.
“This milestone marks a pivotal moment in our digital evolution,” said Sonam Tobgay, the chief executive officer of BNB. “By integrating cutting-edge technology into our services, we are redefining the banking experience to cater to the dynamic needs of our customers. This visionary step underscores our unwavering commitment to exceptional service and maintaining our leadership in the industry.”
The new service offers customers the convenience of completing the account creation process from the comfort of their homes.
According to Dorji Namgyal Rinchhen, BNB’s director of Customer Experience, the initiative simplifies the account opening process while upholding rigorous security standards.
“Our online onboarding platform allows customers to complete the process effortlessly at their convenience,” he said. “The NDI system’s automatic data population not only streamlines the process but also guarantees a secure and seamless user experience. This pioneering initiative exemplifies our relentless dedication to innovation and our steadfast commitment to customer satisfaction.”
With instant processing, enhanced accessibility, and a user-friendly interface, the service is poised to set new standards in banking convenience in the country. “The initiative reinforces BNB’s commitment to leveraging technology to modernise its services and build stronger customer relationships,” Dorji Namgyal Rinchhen said.